ElevaytionELEVAYTION / CUSTOMER CARE
Frequently asked questions
What comes with my vase?
Individual vases and vase sets do not include flowers. Floral Arrangements include the pictured vase and artificial stems. See the Includes section on each product page.
Are the flowers fresh?
Our floral arrangements use artificial flowers or foliage. They do not contain fresh or dried flowers.
Where do you ship?
We serve the 50 United States and Washington, D.C., excluding U.S. territories and APO/FPO addresses.
How much is delivery?
Standard delivery is free on all orders within our delivery area.
When can I expect delivery?
Handling takes 1–2 business days. Transit takes an estimated 3–4 business days after dispatch. The combined estimated delivery time is 4–6 business days; this is an estimate, not a delivery guarantee. The order cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed at UTC−06:00 throughout the year and not adjusted for daylight saving time. Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed before the cutoff use that business day as the handling start date. Orders placed at or after the cutoff, on weekends or on holidays use the next business day.
Can I return my purchase?
You may request a return within 30 days of receiving your purchase. For a change-of-mind return, items must be unused, in their original condition and original packaging. Sets must be returned complete. Contact [email protected] with your order number and reason for returning. Obtain authorization and return instructions before sending the item. Our return address is 550 Route De Bessieres, 31660 Buzet-Sur-Tarn, France. This address is in France; a change-of-mind return from the United States involves international return shipping.
Who pays for return shipping?
We cover return shipping when the issue is our error, a damaged or defective item, or an incorrect item. You cover return shipping when you change your mind. There is no restocking fee.
What if my item is damaged?
Contact customer support to arrange a resolution. The unused-condition and original-packaging requirements for ordinary change-of-mind returns do not prevent you from reporting damage, defects or an incorrect item.
When will I receive a refund?
Once a refund is approved, the payment will be returned automatically to the original payment account within 10 calendar days.
How do I care for my purchase?
Care varies by material and construction. Each product page provides its own care instructions.
How can I contact you?
Contact Elevaytion at [email protected]. Our company address is 550 Route De Bessieres, 31660 Buzet-Sur-Tarn, France.